Troubleshooting

If you installed your new theme to a fresh instance of WordPress and installed all of the demo content from the theme, you will have to remove any content that you do no wish to keep manually. Keep whatever you wish to have on your site but it is recommended that you remove things like blog posts and products. Below is detailed instructions on removing key elements:

PAGES

1. Navigate to WordPress > Pages > All Pages.
2. Click the top checkbox to bulk select all the pages you want removed.
3. Navigate to Bulk Actions > Click Move to Trash.

BLOG POSTS

1. Navigate to WordPress > Posts > All Posts.
2. Click the top checkbox to bulk select all the posts you want removed.
3. Navigate to Bulk Actions > Click Move to Trash.
 

IMAGES/MEDIA

1. Navigate to WordPress > Media > Library.
2. Click bulk select at the top.
3. Select those images you want to remove > Click Delete Selected.

MENUS

1. Navigate to WordPress > Appearance > Menus.
2. Carefully select the menus you want to delete, ensuring you are not using them anywhere on your site.
3. At the bottom left Click Delete.
 

COMMENTS

1. Navigate to WordPress > Comments 
2. Click the top checkbox to bulk select all the comments you want removed.
3. Navigate to Bulk Actions > Click Move to Trash.

PRODUCTS

1. Navigate to WordPress > Products > All Products.
2. Click the top checkbox to bulk select all the products you want removed.
3. Navigate to Bulk Actions > Click Move to Trash.

When you first install your theme on your site, it’s going to look a bit empty and will need some setting up to look like the demo.
Our one click install should install the pages, menus etc but you will have to input your images and content as well as update links etc.
The documentation for your theme will show you step by step how to set up your site exactly like the demo, as well as how to add your own content.


 

Clearing your browser cache and cookies may resolve this problem. Also, check your search.php and index.php template files for errors.


 

To resolve this and similar issues, disable your plugins one at a time until you find the source of the issue. Generally, this will be due to two or more plugins trying to use the same resources (for example, JQuery or other Java-based tools).

In addition, it could be that there is a problem with your browser. A common resolution is to empty the browser’s cache. Please consult the documentation for your preferred browser to learn how to do this.


 

 

This error usually occurs when you are trying to add code snippets into WordPress and have missed something by mistake or the code has incorrect syntax. This will result into a PHP parse error and you will see a notice like:

Parse error- syntax error, unexpected $end in /public_html/site1/wp-content/themes/my-theme/functions.php on line 278

The error message would indicate the unexpected thing found in the code and the location of the script where the error occurred with line number. To fix this issue you will have to correct the syntax. Most of the time it is a missing bracket, or some unexpected character in the code.

Unlike standard avatars, Gravatars follow you around the web and automatically appear when you post a comment on a WordPress site.

To start using Gravatars on your site:

  1. Log in as an administrator to your site
  2. Navigate to Settings > Discussion and scroll down to the “Avatar” Section
  3. The “Avatar” section presents you with several options:
    • Avatar Display: Toggle Gravatars on and off for your site.
    • Maximum Rating: When users create a profile on Gravatar, they are given the opportunity to rate their Gravatar image as G, PG, R, X based on its appropriateness. Select the radio button for the maximum rating you would like displayed on your site.
    • Default Avatar: WordPress allows for you to select what image you would like to display when a commenter does not have a Gravatar account. Selecting one of the “generated” icons give you and your users some of the benefits of a Gravatar without requiring them to have a Gravatar account. The icons that say “generated” next to them take the email of the commenter and link it to an auto-generated image. Now, every time that commenter posts to your site, they will have the same unique image next to their name.
Avatar rating and default icon